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Product Returns and Refunds:

  • For customers with a registered profile:
    Please request a return through your profile on www.palltex.bg by selecting the "Return" option (open the order from the arrow on the right and mark the products you wish to return) and send the products along with the invoice within 7 days from the date of the return request.
  • For customers without registration:
    If you placed an order as a guest via email, Facebook, or Viber and wish to return products, please download and fill out the return form and send it along with the items. If you are unable to print the form, you may write the details in free text and include the invoice.
  • Return address: s. Kazichene, ul. Vasil Levski 1A, 0878 208 685, Palladium EOOD, Desislava Yurukova. You can track your return status using the tracking number issued by the courier service.
  • The processing time for a return request and refund is 30 days, but in 90% of cases, returns are processed within 10 days. If any issues arise, the processing period may be extended, but only after notification from the Seller to the Customer.
  • Returns of products purchased from the www.palltex.bg online store cannot be made in physical stores.
  • Size Exchange - to exchange an item for a different size, please submit a return request and place a new order for the desired size. We will refund the amount for the returned products.
  • Returns via phone are NOT accepted!
  • You may return a purchased item only if it is in its original commercial condition, unused, and in the same condition as received.
  • Returns will NOT be accepted if the packaging is damaged or unsealed, the label is removed, the item has any damage affecting its quality, functionality, integrity, or commercial appearance.
  • Refunds are processed via bank transfer and cover only the value of the purchased products, excluding shipping fees.
  • Return shipping costs are the responsibility of the CUSTOMER.

Warranty and Complaints

  • Every item that does not meet the client's specifications is subject to complaint.
  • In case of an obvious discrepancy between the received item and the one ordered, please contact us immediately using the phone numbers provided on our official website https://palltex.bg.
  • Goods for which the client was previously warned of a discrepancy or defect are not subject to complaint.
  • If a defect, which is factory-related, is detected upon receipt of the goods in the presence of the courier, please contact us at tel. 02/ 904 74 60.
  • When filing a complaint within 30 (thirty) days of purchase, adhering to all store conditions and legal provisions, the client may request a refund, exchange the item for another, or receive a discount on the purchased product.
  • All costs incurred by the client for receiving and returning the purchased goods, apart from the product value, are at the client's expense.
  • A third party receiving the shipment, who is not the primary payer, has no right to file a complaint. Complaints are accepted and processed only through the return form on the website, in your account, or via email at estore@palltex.com.
  • Complaints are not accepted or processed over the phone. After accepting the complaint as valid, Palltex.bg will notify the client via email and take the following actions to address the complaint:

               - Send the client a new product of the same type at its own expense;

              -  If the same product cannot be provided, offer an alternative product of the same value;

               - If the same product cannot be provided, Palltex.bg will refund the client within the legally established period.

  • The complaint must be accompanied by a photo of the damaged/broken item or element; otherwise, the complaint will not be honored!
  • For goods subject to a warranty, the client will receive a warranty card detailing the conditions of the warranty service.
  • For low-budget items or certain manufacturers, no warranty card is issued.
  • The receipt serves as the warranty document.
  • For the warranty to be valid, you must have a receipt or other document proving the purchase. In case of a problem or damage, you should contact us via email or phone.
  • For any questions regarding warranty and complaints, send your inquiries to email estore@palltex.com.